FREE SHIPPING ON ORDERS OVER $59
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Shipping Policy

 

Customer Satisfaction Notice

Our products have earned the trust of thousands over the years. While we work hard to ensure you have a great experience, we know that sometimes things might not meet your expectations. If you're not happy with your purchase, please contact our customer service and upload the relevant images. We’re happy to arrange an exchange, refund, or return as detailed below. Your satisfaction is what matters most to us.

Order Processing Time

  • Processing Time: We require 1-3 days to process your order before it is shipped.

Shipping Carrier & Origin

  • Shipping Origin: Orders are dispatched from our China warehouse.

  • Local Delivery: After customs clearance, orders are delivered by local logistics providers (e.g., USPS in the US, Royal Mail in the UK).

  • Customs & Duties: All applicable customs duties, taxes, and fees are pre-collected at the time of purchase, so no additional payment is required upon delivery.

Shipping Fees

  • For orders under $59: Worldwide shipping fee is $5.9.

  • For orders $59 and above: Free worldwide shipping!

Estimated Delivery Times (Business Days)

  • US & UK: 3-8 business days.

  • CA, DE, FR, AU, NL: 3-10 business days.

  • CH, NOR, and other European countries: 3-15 business days.

Note: Delivery times are counted from the date the order is shipped and may vary depending on the destination and unforeseen circumstances.

Order Tracking & Contact

  • Track Your Order: You can track your order by visiting the "Track my order" section on our website homepage.

  • Contact: For any shipping inquiries, please contact our customer service support@homyjoy.com