Refund policy

Return Eligibility & Time Frame

  • Return Window: You may apply for a return within 30 days of receiving your order if you are not satisfied.
  • Condition: The product must be unused, undamaged, and in its original packaging so that it does not affect secondary sales.

Return Shipping

  • Responsibility: The return shipping cost is the responsibility of the customer. We recommend using a trackable shipping method to ensure safe delivery.

Refund Process

  • Refund Processing: Once we receive your returned item, we will process your refund on the same day.
  • Fund Return: Due to banking procedures, the refunded amount will be returned to the original payment method within 2 weeks.

Exceptions

  • We cannot accept returns for products that have been opened, worn, or tampered with.
  • Items purchased during promotional sales or clearance events are also not eligible for return.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by providing either a replacement or a refund as needed.

Contact Information

For any questions or concerns regarding our Shipping, Refund, and Return Policy, please contact us at: Thank you for choosing Homyjoy!